Frequently asked questions
Welcome to our FAQ page! Here, we aim to provide answers to common questions about our products and services. If you’re unable to find what you’re looking for, our dedicated customer support team is readily available to assist you further.
We prioritize your satisfaction and strive to ensure a seamless experience with us. Whether you have inquiries about our products, services, or policies, we’re here to help. Feel free to reach out to us, and we’ll do our best to address your concerns promptly.
About BitTraderX
BitTraderX is a trading name of BitTraderX LTD Reg. No. ……….. BitTraderX is authorized and regulated by Republic of Marshall Islands.
BitTraderX runs a Client Service Desk 5 days a week between 9am – 5pm, Monday to Friday. To contact the Client Service Desk you can e-mail us at support@bittraderx.com.
Funding and Withdrawals
BitTraderX offers multi-channel funding including bank transfer, Help2pay, Paytrust, and Payment Asia.
BitTraderX has a minimum deposit requirement of $50 (of your base currency) for Standard Accounts. The minimum deposit requirement for Pro Accounts is $20,000 (of your base currency).
You can have your trading account based/denominated in any of the following currencies: EUR, USD, GBP, PLN, AED<br>
If using your own bank to convert funds from another currency, you may be subject to high conversion fees. Please contact our Customer Support by sedning email to support@bittraderx.com for alternative options.
If you have funded your BitTraderX account via bank transfer, the funds will need to clear before they appear in your trading account and become available for use. This can take 2-5 working days depending on your location and bank.
If you have funded your BitTraderX account via Help2pay, Paytrust or Payment Asia, funds will usually be available in your account within a day of completing the transaction.
Log into the BitTraderX WebTrader and submit a withdrawal request. You can submit a withdrawal request at any time.<br>
Please note that funds can only be withdrawn to a bank account in the same name as the trading account, i.e. if you have a company account you can’t withdraw funds to an account in the name of an individual.
Yes. BitTraderX supports the following base currencies for your trading account: EUR, USD, GBP, PLN, AED
You can submit a withdrawal request at any time through your BitTraderX WebTrader.<br>
BitTraderX cannot guarantee same day value for receipt of funds. Processing times are subject to the bank processing times but typically can take between 1-2 days for local transfers. International Transfers may take 2 – 5 days to be received.
You can check your trading history and open positions at any time via your BitTraderX WebTrader.<br>
You will also receive a daily account statement if there is trading activity during that day, and a monthly statement at the beginning of each month.